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About delivery

Delivery within Japan
Delivery company
Sagawa Express Company Limited

Sagawa Express Company Limited

Yamato Express Company Limited

Yamato Express Company Limited

Delivery time slots
Delivery time slots are available as below:
Morning(8am - 12am) 12pm – 14pm 14pm – 16pm 16pm〜18pm 18pm〜20pm 20pm〜21pm
  • Delivery may be delayed as a result of traffic congestion caused by natural disasters or accidents, or abnormal weather conditions, etc.
  • Deliveries cannot be reserve and therefore  we cannot take delivery date reservations.
Shipping time

For cash payment upon delivery and credit card payment, order is shipped out after order details have been confirmed. For bank transfer, order is shipped out after money transfer has been confirmed.

International Delivery
Delivery company
EMS

EMS

The orders under ¥2,000,000 will ship via EMS

FedEx

FedEx

The orders above ¥2,000,000 or items that contain gold will ship via Fedex.

Notes
  • We ship the orders from our office in Japan.
  • Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.
  • The actual delivery timeframe will vary based on your destination and your country's customs office.
  • International orders shipped with standard delivery may take up from 3 to 20 business days to deliver.
  • All orders shipped are fully insured against damage, loss and theft.
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